FAQ
FAQ – Pupperazzi Gear 🐾
Shipping & Delivery
Where do you ship?
We currently ship across the USA. All orders include free standard shipping.
How long does shipping take?
Processing typically takes 1–3 business days. Once shipped, your order should arrive in 5–10 business days depending on your location.
Can I track my order?
Absolutely! You’ll receive a tracking number by email as soon as your order ships.
Returns & Exchanges
What is your return policy?
We accept returns for faulty or damaged items within 14 days of delivery. Just email us with a photo and your order details.
Do you accept returns for change of mind or wrong size?
Unfortunately, we don’t accept returns for change of mind or incorrect sizing, so please check the sizing chart before ordering.
Can I exchange a shirt for a different size?
We only offer exchanges for items that arrive damaged or defective.
Product Sizing & Fit
How do I know what size to order?
Each product listing includes a detailed sizing chart. Our tees are unisex with a relaxed fit, so check measurements carefully.
Do the shirts shrink?
They’re made from preshrunk cotton, but we still recommend washing in cold water and tumble drying low to preserve shape.
Orders & Payments
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and Shopify Pay.
Can I cancel or change my order?
Orders are processed quickly, but if you email us at pupperazzigear@gmail.com within a few hours of purchase, we’ll do our best to help.
What is your return and exchange policy?
We want you to love your order — but if something’s not quite right, we’re here to help.
Returns are accepted within 14 days of delivery for items that are damaged or defective.
We do not accept returns for change of mind or incorrect size, so please check our size guide before ordering.
Exchanges are not currently offered, but you're welcome to return a faulty item for a refund and place a new order.
📩 To request a return, email us at pupperazzigear@gmail.com with your order number and photos of the issue.
Please note: Sale items and custom orders are final and non-refundable.
Contact Us
Still have questions?
📧 Email: pupperazzigear@gmail.com
📍 Address: 27 Kensington Street, Tokoroa, New Zealand
📞 Phone: +64 027 391 8117